01What is WallMark?+
WallMark is a personalized LED greeting platform that lets customers create and book greetings for birthdays, anniversaries, congratulations, proposals, tributes and other approved occasions on participating digital LED screens.
02How do I create a WallMark greeting?+
Create an account, complete the required verification, choose one or more LED locations, select your dates and time slot, choose or upload a template, personalize your greeting, preview the final material, accept the Terms & Conditions and proceed to payment.
03Can I book more than one LED location?+
Yes. You may select multiple participating LED locations in one booking. The booking summary shows the placements and rates for every selected screen.
04Can I book my greeting for more than one day?+
Yes. You may choose multiple consecutive days. The total is calculated using the selected LED locations, number of days, time window and applicable rates.
05How far in advance should I book?+
Bookings should generally be made at least 7 days before the intended display date. Some LED locations may require a longer lead time.
06Are rates the same throughout the day?+
Not always. Rates may vary for Morning, Noon/Afternoon, Night or Full Day, and may also vary by weekday, weekend or specific special dates.
07Are prices subject to VAT?+
Yes. WallMark displays the media subtotal, 12% VAT and total amount due before the customer transacts, unless a different tax treatment is expressly shown.
08Can I upload my own Canva design?+
Yes. You can upload Canva-exported PNG, JPG or WEBP artwork as an editable background/template, or use Ready Material Only for a finished supported file.
09Can I use my photo as the entire background?+
Yes. The editor can use the celebrant photo as a full-scene background with optional darkening for readability. You may also keep a separate movable foreground copy of the photo.
10Can I change the font, colors and layout?+
Yes. Celebrant Name, The Greet and Greeter have separate controls for fonts, size, color, gradient, outline, effects, alignment and positioning. Photos and stickers can also be moved and resized.
11Can I move and resize elements on mobile?+
Yes. Mobile Story Mode supports touch drag-and-drop editing, resizing and rotation controls so you can arrange the layout directly on the LED preview.
12Can I animate the greeting text?+
Yes. Supported text animations include effects such as Fade In, Slide Up, Slide Left and Pop. The selected effect is included in the generated greeting preview.
13Does WallMark have ready-made templates?+
Yes. WallMark provides built-in templates for different occasions. Approved templates contributed by other users may also appear in the public template library.
14Can my own template become available to other users?+
Yes. You may submit a separate clean public version of your template. Celebrant, greeter or other private personal photos must not be included. Public templates require WallMark approval.
15What does the AI Layout Generator do?+
When AI is enabled, the AI Layout Generator can suggest a layout, colors, font choices, photo treatment, element positions and decorative styles from your prompt. The result remains editable.
16Does AI approve my greeting automatically?+
No. AI may perform a preliminary content and terms screen, but WallMark and the LED provider may still require human review, revisions or final approval before public display.
17What kind of content is not allowed?+
WallMark may reject or request revision of content that is unlawful, misleading, threatening, defamatory, discriminatory, obscene, sexually explicit, violent, hateful, harmful to minors, infringing, impersonating another person, disclosing private information without authority, technically unsuitable or otherwise inappropriate for public display.
18Why do I need to verify my identity?+
Verification helps reduce fraud, impersonation, unauthorized use of personal images and misuse of public LED advertising space.
19What account verification is required?+
Depending on the current WallMark verification settings, users may be required to verify their email, verify a mobile number by OTP and submit an authorized government-issued ID for review before transacting.
20How does WallMark protect my personal information?+
WallMark is designed to collect only information needed for account verification, bookings, customer support, content review and legitimate operational or compliance purposes. Sensitive verification records should be kept private and protected according to the platform privacy policy and applicable law.
21Will my uploaded ID be shown to other users?+
No. Verification documents are private. They are not displayed in greetings, public templates, customer profiles, receipts or proof-of-play materials.
22What happens after I finish editing?+
WallMark prepares a 10-second video preview using the selected LED dimensions so you can review the material before moving to the transaction step.
23How long is the final advertisement?+
The standard WallMark material is 10 seconds: the first 8 seconds are the customer message and the final 2 seconds are the centered WallMark outro with branding and QR information.
24Will the preview match the LED screen size?+
WallMark uses the configured pixel resolution and aspect ratio of the selected LED. The editor and generated preview are adapted to that screen's dimensions.
25What if I choose different LED sizes in one booking?+
WallMark prepares the layout/output for each selected LED's configured dimensions. Different screens may therefore have separate previews so you can verify each format.
26Can I use finished artwork without using the WallMark editor?+
Yes. Choose Ready Material Only and upload a supported finished Canva or other artwork. WallMark adapts it for the selected LED and adds the required WallMark outro.
27Can I preview the material before paying?+
Yes. Customers are required to review and approve their generated preview before proceeding to the terms and payment steps.
28Can I make changes after approving the preview?+
Changes may still be possible before final production or provider submission, depending on booking status, timing and provider requirements. Contact WallMark Support immediately and include your booking reference.
29How can I pay?+
Available payment methods are shown at checkout. GCash can be displayed as a payment option when configured by WallMark Admin, together with the exact amount due.
30How is the GCash amount calculated?+
Checkout shows the applicable placement subtotal, VAT and the final amount due. Always follow the amount displayed on your current booking payment page.
31Will I receive a receipt?+
Yes. WallMark can generate a booking/payment receipt showing the booking reference, placements, dates, time windows, subtotal, VAT, total and payment status.
32Is the website receipt an official tax invoice?+
The WallMark receipt records the booking and payment status. Any official VAT invoice or tax document is subject to the registered seller's tax registration and applicable invoicing requirements.
33What happens if my selected LED location becomes unavailable?+
WallMark may offer an alternative participating LED location, relocation or rescheduling, subject to availability and the applicable booking terms.
34Will I receive proof that my greeting appeared?+
When available, WallMark can provide a monitoring photo or proof-of-play image showing the greeting at the actual LED location after placement.
35Can I share the monitoring photo on Facebook or Instagram?+
Yes. When proof is available, WallMark can prepare a branded share image and caption for downloading or sharing through supported mobile sharing features.
36What happens if WallMark cannot display my greeting?+
If an approved and paid greeting cannot be published for an operational or provider reason not caused by the customer, WallMark may offer an alternative location, rescheduling or a refund according to the applicable Terms & Conditions.
37Can WallMark reject my material even after I upload it?+
Yes. Uploaded material remains subject to technical, legal, privacy, safety, content and venue review. WallMark may request changes before public display.
38Can I cancel my booking?+
Cancellation and refund eligibility depends on the booking status, production stage, provider commitments and the cancellation/refund provisions in the applicable Terms & Conditions.
39What should I do if my email verification is not working?+
Use only the most recent WallMark verification email. You can click the latest verification link or enter the verification code provided in that email. If the problem continues, contact WallMark Support.
40How can I contact WallMark?+
Visit the Support or About Us page and use the Contact Us form, or email the support address shown on the website. Include your booking reference whenever possible.