Operating draft. Have Philippine legal counsel review the final text before accepting public payments.
WallMark provides personalized greetings for participating public LED screens. Customers select an occasion, design template, approved photos and message, LED location, and display date.
WallMark produces the final LED material as a ten (10) second MP4 video using H.264 video encoding, subject to the selected LED screen's technical resolution and delivery requirements.
The standard format provides eight (8) seconds for the customer's material and a two (2) second WallMark branded outro. Customers may instead select the premium Full 10 Seconds / No Outro option for an additional ₱1,500 service fee, before VAT. When selected, the customer's material may occupy the full ten (10) seconds and no WallMark outro is added.
For the standard format, the final two (2) seconds include TheWallMark.com, a QR code linking to https://thewallmark.com, and WallMark branding. The outro layout, including QR size, is automatically adapted to the selected LED's configured pixel resolution and aspect ratio.
The standard outro may not be removed, covered, shortened, replaced, or altered unless the customer has selected and paid for the Full 10 Seconds / No Outro premium option.
Before checkout, the customer must watch and approve the complete ten-second generated video, including either the standard eight-second customer material plus two-second WallMark outro, or the paid full ten-second no-outro format selected by the customer. Approval confirms that names, spelling, photos, message, template, location, scheduled date, and overall presentation are acceptable to the customer.
Actual LED appearance may vary slightly because of physical screen size, brightness, color calibration, viewing distance, resolution, environmental lighting, and LED-provider technical requirements.
Bookings must be made at least seven (7) days before the requested display date. A specific LED provider may require a longer lead time, and the longer period will apply.
All materials remain subject to review by WallMark and the participating LED provider even after customer preview approval. WallMark may request revision of or refuse content reasonably considered unlawful, misleading, threatening, defamatory, discriminatory, obscene, sexually explicit, violent, hateful, harmful to minors, infringing, unsafe, or otherwise inappropriate for a public venue.
WallMark may also request technical revisions for unreadable copy, low-resolution images, unsafe cropping, unsupported media, or failure to meet the selected LED's specifications.
The customer is responsible for having the necessary permission to use the submitted names, photographs, logos, messages, and other material. The customer should not submit content they are not authorized to use.
If material requires changes, the customer may be asked to provide revised content within the production deadline. If acceptable material is not provided in time, the booking may be cancelled. Refund treatment will depend on the cause of cancellation and costs already committed.
If an approved and fully paid material cannot be published on the confirmed date because of a verified WallMark-side or LED-provider-side operational, technical, scheduling, or inventory failure not caused by the customer, WallMark may offer rescheduling to an available date/location or a refund for the affected booking.
Customer-requested cancellations are subject to production status and committed provider costs. Once the final MP4 has been approved, scheduled, or transmitted to the LED provider, some charges may be non-refundable. The applicable cancellation treatment should be disclosed with the booking.
Approved refunds will be recorded against the original booking and returned through an available payment method or other agreed method. Processing time may depend on the payment provider.
Submission or payment does not guarantee publication until content review, payment verification, LED-slot confirmation and scheduling are complete.
Where available, WallMark may provide a photo, video, playback record or other proof of publication. Proof type depends on the LED provider and location.
WallMark may update templates, inventory, prices, specifications, operational rules and terms. The version accepted for a confirmed booking should remain associated with that booking.